{"id":2631,"date":"2024-10-21T21:05:00","date_gmt":"2024-10-21T19:05:00","guid":{"rendered":"https:\/\/new.digisoov.ee\/?page_id=2631"},"modified":"2024-10-30T13:56:29","modified_gmt":"2024-10-30T11:56:29","slug":"customer-agreement","status":"publish","type":"page","link":"https:\/\/new.digisoov.ee\/en\/customer-agreement\/","title":{"rendered":"Customer agreement"},"content":{"rendered":"

[vc_row full_width=”stretch_row” content_placement=”middle” el_class=”subpage_banner”][vc_column][vc_custom_heading text=”Customer agreement” use_theme_fonts=”yes” css=”” el_class=”font_size_40 line_height_48 font_weight_700 margin_bottom_20 color_fff”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”t_condition padding_top_100 padding_bottom_100 background_fff” el_id=”privacy_policyouter”][vc_column css=”.vc_custom_1548659246420{padding-top: 0px !important;}”][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]A legal or physical person (hereinafter referred to as Customer) and a DIGISOOV Ltd. (hereinafter referred to as DIGISOOV) represented by representative acting on a basis of a letter of attorney (hereinafter referred to as Parties) have agreed about the following:[\/vc_column_text][vc_custom_heading text=”1. SUBJECT OF CONTRACT” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288401607{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]1.1. According to Contract DIGISOOV will provide the Customer with Services (hereinafter called \u201cService\u201d) and Customer will use the Service and pay according to Contract and Regulations.
\n1.2. The Service is provided according to Contract, Regulations and Pricelist which form an integral part of Contract.[\/vc_column_text][vc_custom_heading text=”2. CONCLUSION OF CONTRACT” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288481571{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom40 font_weight400″]2.1. Contract is a public contract-offer.
\n2.2. If Customer accepts credentials to access Service, or provides payment for the ordered services according to Regulations and Pricelist it shall constitute acceptance of the offer.
\n2.3. Acceptance of Contract by Customer means that the latter has been acquainted with the terms and conditions of Pricelist and Regulations.
\n2.4. Contract shall be considered concluded and shall come into force from the moment of connection of Customer to Service.[\/vc_column_text][vc_custom_heading text=”3. RIGHTS AND OBLIGATIONS OF PARTIES” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288549057{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]3.1. DIGISOOV undertakes:
\n3.1.1. To provide quality services according to Contract.
\n3.1.2. From the moment of conclusion of Contract to start providing the ordered services to Customer according to Section 2.4 and under condition of observance of the terms defined by Regulations.
\n3.1.3. To publish all amendments and changes made to Regulations and Pricelist on the Network site\u00a0https:\/\/digisoov.ee<\/a>\u00a0not less than 30 days before the commencement of their validity.
\n3.1.4. To provide 24-hour daily services to Customer without interruptions, except for need to carry out the maintenance and repair works as well as for the reasons beyond DIGISOOV control.
\n3.2. Customer undertakes:
\n3.2.1. To fulfill the requirements stated in Contract and Regulations.
\n3.2.2. To pay invoices in due time or support positive balance of the personal account using DIGISOOV automatic payment system, in conformity with valid Pricelist.[\/vc_column_text][vc_custom_heading text=”4. PRICES AND PAYMENT PROCEDURE” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288668321{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]4.1. Payment for the services under Contract is made on the basis of the invoice issued by DIGISOOV, or on the basis of an advance payment, depending on the chosen service and according to Regulation and Contract.
\n4.2. The cost of services provided under this Contract is defined in Pricelist.
\n4.3. Invoices are delivered to Customer by e-mail unless agreed otherwise.
\n4.4. If automatic registration and payment systems are used the invoice is generated on according step of the process of order.
\n4.5. In case of delay of payment Customer shall pay the penalty 0.5 % of the invoiced amount for every day of payment delay.
\n4.6. Customer shall pay for all expenses connected with repair of damages or malfunctions in the Network or the equipment if damages or malfunctions were caused due to Customer\u2019s fault.
\n4.7. Customer shall pay for all the expenses regarding liquidation of his arrears.
\n4.8. Customer shall be responsible for accuracy of all payments.[\/vc_column_text][vc_custom_heading text=”5. OTHER CONDITIONS” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288735867{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]5.1. For additional types of services not listed in Pricelist, but covered by this Contract, as well as under special conditions of performance of this Contract, Parties shall sign additional agreements which form an integral part of Contract. The duration and terms of performance of additional types of services and special conditions of performance of Contract are defined in the additional agreement of Parties.
\n5.2. In case of changes in legislation or tariffs, introductions or changes of other obligatory charges imposed on DIGISOOV as well as changes of price index on the territory of the Republic of Estonia DIGISOOV has the right to review Regulations and Pricelist with the notification sent to Customer as per Section 3.1.3 of this Contract.
\n5.3. Unless Customer agrees with the changes in Regulations or Pricelist, he has to notify DIGISOOV in writing within 15 days from the moment of receipt of the notice. In such case Customer can terminate Contract according to Section 7.2. The lack of written termination notice before the changes come in force is deemed to be the consent of Customer with new conditions of Regulations and Pricelist.
\n5.4. Customer and DIGISOOV undertake to provide confidentiality of the registration information of Customer (log-in name and the password). DIGISOOV is not responsible for the damage of any kind incurred to Customer due to disclosure by the latter of the registration information.
\n5.5. DIGISOOV shall not disclose information about Customer to any third parties except for cases where it is required under Estonian laws.
\n5.6. Disputes and disagreements between Parties, if any, shall be resolved by negotiations. Otherwise disputes are resolved in Tallinn City Court according to the laws of the Republic of Estonia.
\n5.7. Any earlier oral and written agreements become null and void if they contradict the present Contract.[\/vc_column_text][vc_custom_heading text=”6. LIABILITIES OF PARTIES” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730288985132{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom40 font_weight400″]6.1. For non-performance or inadequate performance of obligations under Contract DIGISOOV and Customer shall bear responsibility in accordance with terms and conditions of Contract, Regulations and current legislation of the Republic of Estonia.
\n6.2. Customer shall be responsible for contents of the information transferred by him or other party under his network requisites through the network: for its reliability, absence of claims of third parties and legitimacy of its distribution.
\n6.3. Customer is responsible for all his actions, or actions of third parties performed using requisites of Customer in the Internet or with the use of access to the Internet received under the present Contract, including but not limited to the damages to the individual persons or property of citizens, legal bodies or the state.
\n6.4. DIGISOOV reserves the right to temporarily stop providing the services to Customer in case of breach by Customer of the rules of work in the network, defined by Regulations.
\n6.5. DIGISOOV does not bear responsibility towards Customer for delays and interruptions in work not directly caused by DIGISOOV or by the actions of the latter.
\n6.6. DIGISOOV is not responsible for quality of communication lines organized by third parties.
\n6.7. DIGISOOV is responsible for impossibility of receipt by Customer of the ordered services only if this impossibility has been caused by DIGISOOV fault. Responsibility of DIGISOOV cannot exceed the amount equal to the cost of service according to Pricelist of DIGISOOV for the period Customer had no possibility to receive the given service.
\n6.8. DIGISOOV reserves the right to temporarily stop providing the services to Customer in case of failure to pay for the services actually rendered to him during the previous month.[\/vc_column_text][vc_custom_heading text=”7. THE CUSTOMER IS NOT ALLOWED:” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730289091726{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=””]7.1. To post or store any materials violating legislation of the Republic of Estonia and infringing rules and regulations of the European Union.
\n7.2. Publish or send any information or software that contains a computer “viruses,” “worms,” or able to disrupt the normal operation of the computers accessible over the network.
\n7.3. To make unauthorized and unsolicited e-mailing (SPAM), as well as send messages on bulletin boards, forums and websites using DIGISOOV services.
\n7.4. Publish information aimed at inciting ethnic hatred, as well as calling for violence or the overthrow of the current government.
\n7.5. To host phishing sites, and any other resources aimed at hacking or cheating visitors to gain access to their personal data.
\n7.6. Use DIGISOOV resources for direct or indirect copyright infringement.
\n7.7. To host any pornographic material involving underage persons, as well as models of looking younger than 18 years. Pornographic materials involving animals are not allowed as well.
\n7.8. Sale of goods and services, which is limited by the Estonian legislation. These products are tobacco, alcohol and medicaments.
\n7.9. Organization of online casinos and other gambling websites, except cases when the Client has all necessary licenses and permits for such activities on the territory of the Estonian Republic.[\/vc_column_text][vc_custom_heading text=”8. TERMINATION OF CONTRACT” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730289154026{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=””]8.1. Contract can be terminated by either Party according to the terms and conditions stipulated in Contract and Regulations.
\n8.2. Contract can be terminated by Customer with 15 calendar days written notice to DIGISOOV.
\n8.3. DIGISOOV has the right to terminate Contract without notifying Customer on the basis of inadequate execution of conditions of Contract\/Regulations by Customer.
\n8.4. The suspension of payment by Customer and delinquency for more than 1 (one) month without written notice to DIGISOOV about delay of performance of obligations under Contract by Customer is considered to be unilateral withdrawal from Contract and DIGISOOV shall have a right to terminate Contract.
\n8.5. DIGISOOV has the right to terminate Contract if Customer, at Contract conclusion, has provided the false or incorrect data.
\n8.6. In case of termination of Contract for other reasons the questions of recalculations and payments are solved by the mutual agreement of Parties.
\n8.7. Termination of Contract does not release Customer from obligation to pay the invoices and from the arrears for actually rendered services
\n8.8. Upon termination of Contract Customer undertakes to return to DIGISOOV any property rented from DIGISOOV.
\n8.9. Customer undertakes to pay a rent for the property provided by DIGISOOV until it is fully returned.
\n8.10. Contract made with Customer may be cancelled under request of a third party only where it is provided by law or according to a valid court ruling.[\/vc_column_text][vc_custom_heading text=”9. FORCE MAJEURE” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730289242860{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=””]9.1. The parties are relieved from responsibility for full or partial failure to fulfill their obligations under Contract if such a failure was a consequence of force majeure circumstances including but not limited to acts of nature, epidemics, explosions, fires, orders of the local or state authorities, flood, strikes, cable or fiber cuts, lightning, prolonged general power outages, changes to the applicable laws and regulations, acts of governmental or military authorities, civil unrest, terrorism, war and other force majeure circumstances if the latter has directly affected the fulfillment of this Contract. Thus the date of fulfillment of the obligations under Contract is postponed in proportion to the period of time such circumstances took place. If such circumstances last more than three months either Party has the right to terminate Contract unilaterally. In this case neither Party will have right to claim the compensation of losses.[\/vc_column_text][vc_custom_heading text=”10. CONFIDENTIALITY AND PRIVACY POLICY” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730289277776{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]10.1.\u00a0Parties<\/span>\u00a0are<\/span>\u00a0obliged to keep<\/span>\u00a0business and<\/span>\u00a0other secrets<\/span>\u00a0of the second<\/span>\u00a0half<\/span><\/span>, except the cases\u00a0if the<\/span>\u00a0provision<\/span>\u00a0is mandatory by law or\u00a0<\/span><\/span>other legal<\/span>\u00a0acts<\/span><\/span>.
\n10.2. DIGISOOV is not forwarding or<\/span>\u00a0distributing<\/span>\u00a0to third parties<\/span>\u00a0any information\u00a0about the Customers<\/span>, including\u00a0their personal data<\/span><\/span>, except the cases\u00a0where Customer has given<\/span>\u00a0its written consent to<\/span>\u00a0provide the\u00a0data or<\/span>\u00a0obligation<\/span>\u00a0to do it<\/span>\u00a0comes from<\/span>\u00a0laws and<\/span>\u00a0other legal<\/span>\u00a0acts<\/span><\/span>.
\n10.3.\u00a0The above<\/span>\u00a0remains valid<\/span>\u00a0even after the<\/span>\u00a0termination of the Contract<\/span><\/span>.[\/vc_column_text][vc_custom_heading text=”11. DURATION OF CONTRACT” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1730289325953{margin-top: 0px !important;padding-top: 0px !important;}” el_class=”font_size24 line_height24 color_4f4b6c font_weight700 font_family_mont margin_top0 margin_bottom20″][vc_column_text css=”.vc_custom_1730289385108{margin-bottom: 0px !important;}” el_class=”font_size16 line_height24 font_weight400″]11.1. This Contract is concluded for unlimited period of time and can be terminated by either Party according to Section 7 of this Contract.
\n11.2. Contract remains in force in case of change of the requisites of Parties including but not limited to the change of the owner, the organizational and legal form, etc. In case of change of the requisites Parties must inform each other in 15 days period. Such information must be submitted by Customer to DIGISOOV in writing by e-mail or regular post. DIGISOOV shall post such information on its web site https:\/\/digisoov.ee<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” content_placement=”middle” el_class=”subpage_banner”][vc_column][vc_custom_heading text=”Customer agreement” use_theme_fonts=”yes” css=”” el_class=”font_size_40 line_height_48 font_weight_700 margin_bottom_20 color_fff”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”t_condition padding_top_100 padding_bottom_100 background_fff” el_id=”privacy_policyouter”][vc_column css=”.vc_custom_1548659246420{padding-top: 0px !important;}”][vc_column_text css=”” el_class=”font_size16 line_height24 margin_bottom25 font_weight400″]A legal or physical person (hereinafter referred to as Customer) and a DIGISOOV Ltd. (hereinafter referred to as DIGISOOV) represented by representative acting on a basis of a letter […]<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template\/hostiko30.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2631","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/pages\/2631"}],"collection":[{"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/comments?post=2631"}],"version-history":[{"count":0,"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/pages\/2631\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.digisoov.ee\/en\/wp-json\/wp\/v2\/media?parent=2631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}